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Error Messages & Solutions

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Please click on the error message you received from the list below:
*NOTE: If you do not see the message you received, please contact customer service.

Account cannot be created, use a different email address
Can't log in, user is already logged in
Failed to generate book for upload
Failed to load picture from file: reason: Failed to open file
Fatal Error
Some of the images in your book are of lower than recommended quality.
(These images have a red outline around them in the Book window) Are you sure you want to proceed?
There are blank pages in your book that contain no photos or text.
Do you want to remove those pages from your book?
Unable to connect to the commerce server
Your cookies have to be enabled OR We detected that your browser does not allow cookies.
You are attempting to enter text that exceeds the maximum limits for this caption area.
The red text indicates there are too many characters in your caption. Please shorten the text.
Your book only has xx page(s), which is less than the 20-page minimum.
The pages without photos or text will be left blank in the printed book. Are you sure you want to print this book?
Your credit card transaction has been denied
MyPublisher Error Log

Account cannot be created, use a different e-mail address

	1.	Make sure you are logging in as a new user.
	2.	Make sure you are entering a valid e-mail address.

Can't log in, user is already logged in

If you cannot log into an account and receive this message, it is because your log-in information is "locked" at the MyPublisher server. Try the following:

Delete all cookies
		Right click on the Internet Explorer icon
		Click on Properties
		Click on the General tab
		Under Temporary Internet Files, click on Delete Cookies

Delete all temporary folders
		Right click on the Internet Explorer icon
		Click on Properties
		Click on the General tab
		Under Temporary Internet Files, click on Delete Files

Clear the History
		Right click on the Internet Explorer icon
		Click on Properties
		Click on the General tab
		Click on Clear History

Reboot your computer
<< OR >>
Create a new account using a different e-mail address

Failed to generate book for upload

This error message is the result of a file Export error. Please ensure that you have created your CD according to the directions below:

To Export your .dime file from the MyPublisher software onto your hard drive:
		Go to File
		Select Export
		Select the directory (folder or desktop) where you want to save your book
		Name your book file
		The Save As type will auto select as a Dime package (a file with the extension .dime)
		Click Save
		Open your CD writing software (such as Roxio, Easy CD Creator, or Record Now)
		Copy the .dime file from your hard drive to the Data CD as a Data file through the CD writer

To Import your book file back into the MyPublisher software:
		Go to File
		Click on Import
		Select the .dime file (your book) from your Desktop or Folder
		Click Open
		The file will be added to the MyPublisher software into your book library.

Failed to load picture from file: reason: Failed to open file

This error message will be given if any of your images were not created in the correct format or they are not the recommended size or color space. To ensure that your images are printed to our highest standards, it is crucial that they are saved and sized according to our recommended specifications.

File Format

All your photos, whether taken with a digital camera, or scanned, or developed from film and delivered to you on a photo CD, must be saved in the jpeg file format and all photo files must end in .jpg or .jpeg.

If you are scanning photos, follow the directions below to save your photos as jpegs:
		Scan the photo and select Save As from the File menu option
		Select .jpg from Save As type drop down menu
		Save to a directory on your hard drive or desktop

Image Size

The size of the photos you need ultimately depends on the size you use them on the final printed page. Our MyPublisher software program will warn you if you have used a photo that has insufficient resolution for a size you have chosen.

In general, we recommend the following photo sizes as sufficient for the largest sized photos (one photo per page) in each of our products:

		Paperback PocketBooks: 800 × 600
		Classic Hardcover Books: 1200 × 900
		Deluxe Hardcover Books: 2272 × 1704

1. Scanned Images
	We recommend that you size the image to 12 in x 15 in at a resolution of 180 dpi. If you scan an image at a lower resolution than 180dpi, it will not print sufficiently using our press even if the image appears fine on your monitor. (Your monitor displays images at a resolution of 72 dpi.)

2. Images from a Digital Camera
	We recommend using photos taken with digital cameras that are greater than 2 mega-pixel and less than 7 mega-pixel. (Use a 5 mega-pixel digital camera for the best results.) Whatever camera you use, we recommend always using the highest quality setting. You can always reduce the size of the photo later, but you cannot increase the resolution of a photo shot on a lower setting. NOTE: Photos taken with 7 mega-pixel or 8 mega-pixel digital cameras (or higher) will NOT reproduce well in our books unless they are downsized. We do not recommend you use these photos in the MyPublisher software to create your book.

3. Square Images
	The software requires that you maintain a 4 to 3 aspect ratio for your images. Square images that are placed into our image templates tend to distort in the printing. We recommend putting the square image into a photo editing program and create it with a border or background so that it maintains the 4 to 3 aspect ratio. Inserting this now rectangular jpeg image into our templates will be printed just fine as long as it fits the above recommended image settings.

Other Important Tips

		Our press prints 175 lpi (lines per inch)
		Use RGB or sRGB only when enhancing photos
		Use RGB or sRGB for black and white photos also
		Do not use CMYK, it will distort your images
		Do not use vectors, layers, or slices
		Our press does not recognize grayscale. You need to create the jpegs in RGB or sRGB
		Our color profile is closest to Adobe 98

Fatal error

The fatal error message means that both your book file(s) and software are corrupt. Unfortunately, you won't be able to upload this book file. We recommend that you remove the application from your program files. Please note that doing so will delete your book files.

		Double click on My Computer
		Click on Tools
		Select Folder Options
		Go to the View tab
		Under Hidden files and folders click the radio button: Show hidden files and folders
		Click on OK
		Double click on Local C Drive in My Computer
		Double click on Documents and Settings
		Double click on the folder with your name
		Double click on the Application Data folder
		Double click on the MyPublisher folder
		Double click on the MyPublisher folder
		Delete everything in the folder

Once MyPublisher has been deleted from your program files, please click here and download a fresh copy of the software.

Some of the images in your book are of lower than recommended quality. (These images have a red outline around them in the Book window) Are you sure you want to proceed?

If the outline is red, this photo is below our recommended print quality and needs to be adjusted. If this picture was not created at 180 dpi (resolution), we suggest you recreate this image and replace the old one with it. If this image cannot be recreated, the best way to make the picture print at a higher quality is to reduce the size of the image.

To locate the picture(s) with the red outline, follow the steps below:

		Click on the Make Book button in the lower tool bar.
		Click on the 1 Page view from the tool bar located in the beneath the design mat.
		Use the Back arrow to go to the Cover Page layout.
		Use the Next arrow to flip through all the pages of your book.
		Click on each image on all of the pages. There will be either a thin blue line or a thin red line around the images.
		If the line is blue, click on the Next arrow to advance to the next page.
		Look carefully at each picture on each page to determine if the line is blue or red.

To reduce the size of the image:

		Click on the picture with the red outline.
		Click on the Zoom Out button until the outline of the image turns blue. Or, you can also hold down the "Shift" key on your keyboard and click on the Zoom Out button, which will reduce the image by greater increments. If the line does not turn back to blue until the image becomes very small in the template frame, we recommend that you do not use this photo in your book as it will print very small.

There are blank pages in your book that contain no photos or text.
Do you want to remove those pages from your book?

This message will occur if you do not create the 20-page minimum that is required to print a book or if you do not enter text into a text box or do not place a photo in one of the templates.

From the notification pop-up, you can:

		Click "yes" to remove the blank pages and proceed with the purchase.
		Click "no" to leave the blank pages and proceed with your purchase.
		Click "cancel" to cancel this purchase.

To reformat your book to fill any blank pages:

		Click on the Make Book mode then click on the All Pages view from the tool bar. You will see all of your pages and will see which pages are blank.
		Either fill the blank pages with photos or click on the Remove Page button to delete the blank page.

Unable to connect to commerce server

If you receive this message, try one or all of the below actions to connect to the commerce server. After you try each action, click on Purchase to try to reconnect and see if the action was successful.

If you are running anti-virus software, please disable the software.

Run an anti-spyware program to clean out any spyware that may be clogging your operating system.

Disable any anti-spyware that may be running.

Disable the zone alarm if this is running.

Add http://www.MyPublisher.uk.com to your trusted sites in your Internet Explorer security settings:

		Right-click on your Internet Explorer Icon on your desktop
		Click on Properties
		Click on the Security tab
		Click on the check mark marked Trusted Sites
		Click on Sites
		Add http://www.MyPublisher.uk.com
		Click on OK

Lower the security setting on or disable your firewall.

If you are on dial-up or DSL and have been logged into your Internet Provider, close the service and then log back in.

If you are using a computer that is connected to a corporate or institutional network (e.g. at college or work), you may not be able to upload your order because of this network firewall and security settings. If this is the case, you will need to use a computer that is not connected to this network.

Your cookies have to be enabled OR We detected that your browser does not allow cookies. We are sorry, but our service can't work if cookies are disabled.

The MyPublisher software requires that your Internet Explorer be set to allow cookies. To enable the cookies settings, please do the following:

		Right click on your Internet Explorer icon on your desktop
		Click on Properties
		Select the Privacy tab
		Change the cookie setting to low
		Click on the Advanced option
		Click on Override Automatic Cookie Handling
		<< OR >>
		Select the Privacy tab
		Click on Sites and then the edit option to override cookie handling for Web sites
		Add http://www.MyPublisher.uk.com in the text box and click Allow
		Click on OK

You are attempting to enter text that exceeds the maximum limits for this caption area. The red text indicates there are too many characters in your caption. Please shorten the text.

If you enter too many characters into a caption box, the text will turn red. Each caption box has a maximum number of characters allowed within it. A pop up box will notify you if you have exceeded the maximum amount of text. You will need to delete words until the text in the caption box turns black again.

Your book only has xx page(s), which is less than the 20-page minimum.
The pages without photos or text will be left blank in the printed book.
Are you sure you want to print this book?

The minimum number of pages in a book is 20 pages. If your book is less than 20 pages, those pages that are blank will be bound in your book. To fill in any blank pages, follow the steps below:

		Click on the Make Book mode.
		Click on the All Pages view from the tool bar. You will see all of your pages and will be able to locate the pages that are blank.
		Fill in any blank pages.

Your credit card transaction has been denied

This message is displayed when your bank declines the authorization request. Please check the following:

		Ensure that you have correctly entered the card number and expiration date by re-entering the information.
		Ensure that you have enough money on your credit/debit card in order to complete the transaction.
		If the problem persists, we suggest you use a different credit card or call your bank.

NOTE: When placing an order with MyPublisher, it is necessary to request an authorization for the purchase from your credit card company. Each time you attempt to order in the shopping cart results in the authorization approval process completing. These authorization approvals, or holds, will drop off of your card typically within three business days. No charges are processed to your card until your order ships.

MyPublisher Error Log

The Error Log helps MyPublisher diagnose problems, provide solutions and make MyPublisher more reliable. Should you receive this notice, please send an email, noting the error log you received, to customerservice@MyPublisher.com. We appreciate your help as we strive to continually improve MyPublisher.

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