MyPublisher | Support from MyPublisher.

PlacingYour Order

Placing your custom book order is easy. Our order submissionand manufacturing processes are fully automated to expediteyour order.

We are not able to change your order once it hasbeen uploaded.

PreviewingYour Book

It is imperative that you preview your entire book, page-by-page,and prior to uploading to ensure that your book will beprinted exactly as you want it. Image templates and textboxes that were left blank will be printed as blank backgroundspace.

To preview your book, followthe instructions below:

	1.	Click on Step 4 - Preview in the tool bar beneath the designmat.
	2.	Click on the 1-Page view, the 2-Page view, or the View as a Slideshowoption from the tool bar.
	3.	In the 2-Page or Slideshow view, the page that appears on the left(even-numbered pages) will be printed on the left and the page thatappears on the right (odd-numbered pages) will be printed on the right.This layout is what the page spread will look like when the book isopened. If a page is blank, it will display as blank.
	4.	Click on the "View Book from Start" button at the bottomright of the design mat to begin previewing on the cover page at thebeginning of your book.
	5.	Click on the Next or Back arrows at the bottom right of the design mat to scroll through each page untilyou have previewed your entire book.
	6.	Edits cannot be made in Preview mode. If you see something you would like to edit while previewing your book, go back to Step 3 - Make Book and make any necessary changes.

NOTE: Thegrayarea that you see is not part of the page. The book sample represents thepage in your book. Your photos and text will be printed where they are placedon this sample book. You will choose your covercolor(if applicable) and cover style during the checkout process.

Previewing all of the pagesat once

This feature is only available in Make Book, not in Preview mode. It allowsyou to change the sequence of your pages. This view is not intended for individualpage previewing and proofing.

		Click on Make Book on the tool bar beneath the design mat
		Click on the All Pages option from the left side of the toolbar belowthe design mat
		Use the scroll bar on the right-hand side of the screen to view allof your pages if they are not all displayed.
		Drag and drop the pages into the desired placement.

Accessingthe Shopping Cart

To order your books, click on Step 5 - Purchase button locatedin the tool bar on the bottom. You will be required to verifythat you have previewed your book before going to thenext page.

		Click on Go to MyPublisher Preview Now to return to the Preview modeand ensure all pages appear exactly how you want them.
		When you are satisfied that your book is readyto order, verify that you have previewed yourbook, and click on the red Next option locatedat the bottom right corner of your screen to proceedto the shopping cart.

NOTE: If there are images in your bookthat are of lower-than-recommended print quality, if thereare blank pages in your book, or if you have fewer thanthe minimum 20 pages in your book, a warning pop-up messagewill appear on the screen. Carefully read the messageand take the time to go back into your book to fix anythingthat might need to be corrected.

When you are ready to continue:

		Enter your e-mail address and password, and thenclick Next.
		If you forgot your password, click on the Forgotyour Password? link
		If your e-mail address has changed, click on Hasyour E-mail Address Changed? link
		If you are unable to log in, clickhere.
		If you are a new customer, you must first createan account before ordering (see the section entitled"YourAccount")

You have now entered the shopping cart.

Ordering Process

The 6 steps to placing your order are:
1. Enter your order information
2. Confirm your shipping address
3. Review your order and select a shipping option
4. Select your payment
5. Upload
6. Order confirmation

EnterYour Order Information

Book Size - Book Size is selected during the Start Book process. During checkout you can switch between a Deluxe or Classic Hardcover book but you cannot switch between a PocketBook and another size. To do this you must click on the Book Size & Style button while in Make Book mode.

		Paperback PocketBook - $12.95 for 20pages, $0.49 for each additional page
		Classic Hardcover Book - $29.80 for20 pages, $0.99 for each additionalpage, $4.95 for a Book Jacket
		Deluxe Hardcover Book - $59.80 for20 pages, $2.99 for each additionalpage, $8.95 for a Book Jacket

Cover Material - this option is only if you are purchasing a Classic Hardcover with a Picture Window.

		Linen Hardcover
		Leather Hardcover($10 extra)

NOTE: If you want to orderdifferent covers (e.g. one hardcover book in linenand another hardcover book in leather), a separateorder will need to be placed for each cover material.

CoverColor- this option is only available if you are purchasing a Classic orDeluxe Hardcover book with a Picture Window.

		Click on the down arrow next to thecolorto activate the drop-down menu.
		Click on thecolorthat you want. The book image above will changecolorto reflect your choice. The covercolordisplayed on your monitor may vary from the finished product.

NOTE: If you want to order differentcolorbooks, a separate order will need to be placed for each bookcolor.

Quantity

Order as manycopies of the same book as you like. Just enter in the number of copiesyou want.

Coupon Code
If you have a valid coupon code, enterit in this space. It is imperative that it is entered into thespace exactly the way it appears. To testthe validity of the code, select the VerifyCoupon button. If the coupon code comes up as"Invalid", do the following:

		Make sure the coupon has not expired
		Make sure the coupon code was enteredcorrectly (including dashes)
		Only one coupon code can be used perorder. Promotional offers cannot be combined.

Subtotal
Select the Recalculate button to provideyou with the cost of your book order, excludingshipping and taxes.

Click on the red Next button on the lower right-hand corner of yourscreen to advance to the next page.

Confirm Your Shipping Address

The shopping cartdefaults to the shipping address that you entered whenyou created an account. If you want to ship your orderto a different address other than the one in your account,click on Ship to a Different Address? Changing the "ShipTo" address will not change the address in youraccount.

Books that are part of the same ordercannot be shipped to more than one address. Each ordercan be shipped to only one address. In order to ship booksto different addresses, you need to place a separate orderfor each address.

After you have confirmed your shipping address, click onthe red Next button to advance to thenext page.

Review Your Order andSelect a Shipping Option

This page confirms the following information about yourorder:

		Ship To
		Quantity
		Subtotal
		Discount (if coupon code was used)
		Sales Tax (for New York State orders only)
		Shipping Options and Cost
		Total

Select Your Payment

Enter your credit card information on this page. All payment information isencrypted and secure. When placing an order, MyPublisher requests anauthorizationfor the purchase from your credit card company. No charges are processed toyour card until your order ships.

Upload

To begin the upload process, click on the Upload button.Once your order is uploaded, we are unable to make anychanges to your book due to our automated processes. Uploadtime varies depending on the size of your book and imagefiles. Please note that uploading can take a long time.Do not interrupt the process or start again unless promptedto do so. If the uploading process does not complete,your book file was not submitted and no charges will beprocessed to your card.

Your Order is Confirmed

When your order is successfully uploaded, you will seethis page starting with your order confirmation number.This page provides the following information about yourorder:

		Ship To
		Quantity
		Subtotal
		Discount (if coupon code was used)
		Sales Tax (for New York State orders only)
		Shipping Cost and Selected Method
		Total

If you do not see the "YourOrder is Confirmed" page, your order may not have uploadedsuccessfully. Please refer to the following section"Unable to Upload the Book File?"

NOTE: All of MyPublisher ordering andmanufacturing processes are fully automated. As soon asyour order is uploaded, MyPublisher automatically beginsprocessing the order by printing the pages you have createdand passing the printed pages to our bindery.

The option to cancel your order must be selected onthe Order Confirmation screen in MyPublisher or on your Order Confirmation e-mail withinone hour after placing your order.We are not able to cancel your order by any othermeans. If you did not select this option within the hour window, your order will be shipped and chargedto your credit card.

MyPublisher is not able to change or edit the content of your book file.

Unable to Upload theBook File?

There are many reasons why you may not be able to uploadyour book. If you experiencing difficulty uploading yourbook, we suggest you try the following:

1.Start by freeing up memory (RAM).

Your computer's available memory may not be enoughto send the file. A minimum of 100 MB of availableRAM is recommended.

Remove Exported Books from the Software: Go toFile, Open Book. This will display all of thebooks you have saved in the software. If you havenumerous books and many pictures saved in thesoftware, you may need to Export (save) your booksto your hard drive and delete them from the software.You can always Import them once you have completedthe book you are working on.

2.Your Internet connection may be too slow (dial-up),blocked or disconnected.

Close out and log back into a fresh internet session(e.g. Log back into your e-mail account). Yoursession may have timed out.

If you are working from a system that is connectedto a cable modem through a router, disconnectfrom the router and connect directly to the modemand upload again.

Add MyPublisher to your Internet Explorer "TrustedSites".

		Right click on your InternetExplorer Icon on your desktop
		Click on Properties
		Click on the Securitytab
		Click on the checkmark indicating Trusted Sites
		Click on Sites
		Addhttp://www.MyPublisher.com
		Click on OK

If you are using a computer that is connectedto a network (e.g. at an office or college), youmay be experiencing firewall and/or security issues.You will need to use a computer that is not connectedto a network.

If you have dial-up: Your dial-up service maybe too slow for large books and you may time out.High-speed cable access is strongly recommended.

You may need to upload your book from a differentcomputer (preferably one that has high-speed internet).If you have a CD burner or a memory stick, here'show you upload your book to a different computer.To Export your .dime file from the MyPublisher softwareonto your hard drive:

Go to File

Select Export

Select the directory (folder or desktop)where you want to save your book

Name your book file

The Save As type will auto selectas a Dime package (a file with theextension .dime)

Click Save

Open your CD writing software (suchas Roxio, Easy CD Creator, or RecordNow)

Copy the .dime file from your harddrive to the Data CD as a Data filethrough the CD writer

Download the MyPublisher software ontothe new computer. You are now readyto import your book file from thisCD onto this computer.

To Import your book file back intothe MyPublisher software:

		Go to File
		Click on Import
		Select the .dime file(your book) from yourDesktop or Folder
		Click Open
		The file will be addedto the MyPublisher softwareinto your book library

3.Close all other programs and applications thatmay interfere with using MyPublisher.

Disable your anti-virus software and reboot yourcomputer

Disable any anti-spyware application running onyour computer

Your firewall may be set too high. Allow the http://www.MyPublisher.comURL to be accessed through your firewall

4.Your operating system may be having issues.

Be sure that you have updated your Microsoft ServicePack 1. To determine which Service Pack you have:

		Right click on My Computericon on your desktop
		Click Properties
		Click on General tab
		Under the System heading you willfind Service Pack
		If you do not have Service Pack1, please update your computer by going to http://windowsupdate.microsoft.com

OrderConfirmation E-mail

An order confirmation e-mail is sent when your order is completely uploaded. This e-mail will contain your order number, selected shipping method, and a summary of your charges. Please keep this e-mail until you receive your order, as it contains important information. If you do not receive an order confirmation e-mail within 30 minutes, please contact customer service.

NOTE: Order confirmation e-mails may be blocked by e-mailspam filters. Please make sure that you allow e-mails fromcustomerservice@MyPublisher.com to come in through your e-mail.

ShippingConfirmation E-mail

A shipping confirmation e-mail is sent as soon as your order ships. This e-mailwill include a tracking number for items shipped via 2nd Day FedEx to Europe.

Shipments via FedEx Ground to Europe are not assigned a tracking number andare routed to the destination's local mail service for delivery. These shipmentscannot be tracked. Please allow 6 to 14 days for delivery.

U.S. and Canadian Fedex shipments will be assigned a tracking number.

To track shipments, visit www.fedex.com

NOTE: Shipping confirmation e-mails are often blocked by spame-mail filters. Please make sure that your settings allow e-mails from customerservice@MyPublisher.comto come in through your e-mail.

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